Journey maps help us better understand how users interact with our product. We can use them to identify unnecessary complexity but also opportunities in the user experience. The Journey Map Figma template by Notably makes it easy to create journey maps for ideation. It includes an example and an empty journey map to create your own.
If you’re new to journey maps, Allison Grayce from the Notably team also wrote a great introduction to the topic. It explores when to use a journey map and what to include on it and shares exercises for gaining valuable insights from them.