Onboarding UX


User onboarding is the process of guiding new users to find value in our product so they can become familiar with how it works and start using it consistently.

What Is Onboarding UX?
Onboarding UX refers to the design framework behind how new users interact with your product during the onboarding stage and how it forms their opinion about the … Read the rest

User journey maps

User journey maps are an effective way to visualize user’s experience for the entire team. Instead of pointing to documents scattered across remote fringes of Sharepoint, we bring key insights together — in one single place. The downside is that journey maps are often too linear, too predictable, too neat — which is often exactly the opposite of what users … Read the rest

UX metrics – Psychological



These metrics measure how users feel, think, and behave. They have 5 main categories:

💎 Emotional metrics
💎 Behavioral metrics
💎 Perception metrics
💎 Satisfaction metrics
💎 Cognitive load metrics

These metrics are typically collected through post-task or post-session questionnaires and can reveal how mentally demanding or emotionally satisfying the experience was.

Which metrics do you measure more often? For … Read the rest

Measure Content In UX

How To Test And Measure Content In UX?

The goal of the content design is to reduce confusion and improve clarity. Yet often it’s difficult to pin point a problem as user feedback tends to be not specific enough. But: we can use a few simple techniques to assess how users understand and perceive content. Let’s take a look.

Quick … Read the rest

Service blueprint | Figma

A service blueprint is an excellent tool for designing a service in its entirety.

Centered around the customer journey, a service blueprint defines how an organization’s capabilities (people, policies, processes, and systems) enable the customer’s experience. With this holistic perspective on the entire service, it’s easier to see where there is tension between the customer experience and the organization’s capabilities.… Read the rest