A practical guide on how to use UX benchmarking, SUS, SUPR-Q, UMUX-LITE, CES to eliminate bias and gather statistically reliable results — with useful templates and resources. By Roman Videnov.
Measuring UX is mostly about showing cause and effect. Of course, management wants to do more of what has already worked — and it typically wants to see ROI > … Read the rest
The Layers of AI experience
The model below explores how design can influence each of these layers individually, and how they work together to collectively shape the final product’s experience.
- User interfaces – Where people direct and oversee the Al’s behavior
- Context – What the system knows and infers about the user
- Harness – Structure that determines what the model can access, use, and do
Design Guidelines For Better Notifications
Design Guidelines For Better Notifications UX (https://lnkd.in/eAUuMVGw), with practical techniques on how to make notifications more useful and less annoying — with snooze mode, by exploring how and when they are triggered and measuring their use.
Notifications Decision Tree (Slack):
https://lnkd.in/eunw_VFX
Product Design VS Service Design
Product Design VS Service Design :
They are often treated as if they are doing the same thing.
But the processes behind them can be very different.
Not because one is “better”.
But because they often operate at different layers of organisational complexity.
In a lot of Product Design environments, the process is usually centred around:
→ growth
→ adoption… Read the rest
Design System
Guide For Design Managers
Claude + Figma workflows
Claude + Figma might be one of the most talked-about workflows in design right now.
But most designers still aren’t using it to its full potential.
They use Claude to ask random questions.
They use Figma to design screens.
And miss the real magic.
Claude helps you think.
Figma helps you build.
Together, they can dramatically speed up your UX … Read the rest
Nudges and Biases For AI
This is a nice compilation of a fantastic set of Nudges and Biases For AI – 43 field cards organized into the heuristics Field Manual, especially the layering of heuristics, biases, and nudges with AI-specific phenomena like calibration failure.
What stands out is how this reframes AI UX from interface design to designing trust and belief under uncertainty.
Each … Read the rest
UX Mapping
13 UX Mapping Techniques Every Designer Should Know:
Accessible AI Interfaces
Accessibility Skills For Accessible AI Interfaces (https://lnkd.in/envRSTuT), a thorough set of accessibility-focused instructions and guidelines for AI tools to build with accessibility in mind to meet WCAG 2.2 AA and ADA standards — even when dealing with quick fixes. Put together by Felipe A. Carriço.