The Layers of AI experience

Jag

The model below explores how design can influence each of these layers individually, and how they work together to collectively shape the final product’s experience.

  • User interfaces – Where people direct and oversee the Al’s behavior
  • Context – What the system knows and infers about the user
  • Harness – Structure that determines what the model can access, use, and do
… Read the rest

Product Design VS Service Design

Jag



Product Design VS Service Design :
They are often treated as if they are doing the same thing.

But the processes behind them can be very different.

Not because one is “better”.

But because they often operate at different layers of organisational complexity.

In a lot of Product Design environments, the process is usually centred around:
→ growth
→ adoption… Read the rest

Claude + Figma workflows

Jag



Claude + Figma might be one of the most talked-about workflows in design right now.

But most designers still aren’t using it to its full potential.

They use Claude to ask random questions.
They use Figma to design screens.

And miss the real magic.

Claude helps you think.
Figma helps you build.

Together, they can dramatically speed up your UX … Read the rest