Category: Design

These metrics measure how users feel, think, and behave. They have 5 main categories:

💎 Emotional metrics
💎 Behavioral metrics
💎 Perception metrics
💎 Satisfaction metrics
💎 Cognitive load metrics

These metrics are typically collected through post-task or post-session questionnaires and can reveal how mentally demanding or emotionally satisfying the experience was.

Which metrics do you measure more often? For … Read the rest

How To Test And Measure Content In UX?

The goal of the content design is to reduce confusion and improve clarity. Yet often it’s difficult to pin point a problem as user feedback tends to be not specific enough. But: we can use a few simple techniques to assess how users understand and perceive content. Let’s take a look.

Quick … Read the rest

A service blueprint is an excellent tool for designing a service in its entirety.

Centered around the customer journey, a service blueprint defines how an organization’s capabilities (people, policies, processes, and systems) enable the customer’s experience. With this holistic perspective on the entire service, it’s easier to see where there is tension between the customer experience and the organization’s capabilities.… Read the rest

Measuring UX impact is already challenging, but in Enterprise UX it can be even harder.

Design without metrics is basically arts & crafts at work

When you’re working on employee tools, there’s often no A/B testing, no NPS scores, and no real “conversion events.” Success can look like a planner catching an error before it disrupts operations, or a technician … Read the rest

UX research is the backbone of user-centric design. It’s crucial for success.The 30-60-90 day framework is so practical, especially for new researchers looking to quickly understand the company, align with stakeholders, and start driving impact!

How To Establish Research Process From Scratch: 30-60-90 Day UX Research Plan

Milestones & things you should be doing as UX researcher in your first … Read the rest

A design system without clear governance is like a messy desk, things get lost, and it’s hard to find what you need. How does your team ensure smooth coordination when proposing new components? Do you have a system for that, or do you sometimes feel like it’s a bit of a free-for-all?

Design system governance process is one of the … Read the rest

Data Visualization: Guidelines, Inspiration & Tools

If a picture is worth a thousand words, a data visualization is worth a thousand numbers.

Guidelines cover all the things you need to consider when designing with data along with real-life examples. Inspiration resources offer excellent visual references for your project. UI kits offer ready-to-use data viz assets for Figma.


📕 Guides

✔ … Read the rest

The System Usability Scale (SUS) is a quick, efficient, and cost-effective method for evaluating product usability from the user’s perspective. Developed by John Brooke in 1986, SUS has been extensively tested for nearly 30 years and remains a trusted industry standard for assessing user experience (UX) across various systems. 

More Reading:

1. System Usability Scale (SUS): A Simple Yet Powerful Tool

… Read the rest

Personal favorite picks:
1. Understand the industry and context of use
2. Embrace negative space
3. Establish a clear hierarchy with size, color, and spacing
4. Achieve simplicity through thoughtful reduction
5. Good design is as little design as possible
6. Offer contextual hints and tips
7. Implement progressive disclosure
8. Design to encourage user actions
9. Limit font and … Read the rest