How to Maximize Insights In User Testing (https://lnkd.in/eZgr7Xas), a practical strategy to gather valuable insights in user testing, by starting with broad tasks and then zooming into specific tasks, by increasing task specificity over time.
If you ever stumbled upon testing not revealing useful insights, design stepped tasks for your users. There, you create a family of related tasks (the “steps”), with the first step being vague and broad, the second step being a follow-up question, and the third diving into specifics of a problem at hand.
Prepare directed tasks that target your points of interest, but give them to participants only if the broad tasks don’t give you the insights that you need. An interesting framework, kindly shared by Kara Pernice.
Useful resources:
User Testing Questions To Ask Before, During, & After User Tests, by Lizzy Burnam 🐞
User Interview Google Spreadsheets Template, by UserInterviews
30 Follow-Up and Probing Questions, by Taylor Nguyen
How To Organize UX Research, With Atomic Framework, by Daniel Pidcock
How Many Test Users in a Usability Study?, by Jakob Nielsen
How To Avoid Bias In UX Research, by Genís Frigola
How To Build Up UX Research From Scratch, by Ori Dar
UX Research Methods Launch Pad, by UserInterviews
How To Run UX Research Without Access To Users, by yours truly
Happy researching, everyone! 🎉🥳
