Tracking key UX metrics in AI involves measuring how effectively users interact with and perceive AI-powered products. Key metrics include task success rate, time on task, user error rate, System Usability Scale (SUS), Net Promoter Score (NPS), and Customer Satisfaction (CSAT). These metrics help assess usability, user satisfaction, and overall effectiveness of the AI product.
By tracking these metrics, we … Read the rest
UX in 2025
In 2025, UX design is heavily influenced by AI, personalization, and the need for seamless, intuitive interactions across various platforms and devices.
Designers are focusing on hyper-personalization, voice interfaces, and accessibility, while also grappling with ethical considerations surrounding AI and data privacy.
UX in 2025 isn’t about looking good.
It’s about layering the right principles so your product survives real-world … Read the rest
Design hiring optimization
The best design teams aren’t hiring more people. They’re optimizing the overlaps between UX, UI, and Research. Where’s the line between UX, UI, and Researchers? In most cases, they crossover. UX design is often combined with UI design, creating the UX/UI designer role. All three may make up a Product Designer. However, they are distinct roles. For example, User Researchers … Read the rest
Mental Models for UX Strategists
Mental models are the shortcuts we all use to navigate the world. The better you understand them, the better you can design for them. Good design isn’t just pixels and interactions. It’s about how people think, decide, and act. The best UX isn’t just beautiful it’s aligned with how humans really think.
16 Mental Models for UX Strategists
1. First … Read the rest
Enterprise Software UX Design
Creating a streamlined, considered, and well-documented system for designing and building enterprise software is one of the best investments you can make in your product.
A proper enterprise design system can provide not only a better, more consistent user experience, but also efficiency for your design and development teams.
What is a design system? While definitions may vary, at Fuzzy … Read the rest
Using Figma design system to update UI code
The Figma Variables API enables the synchronization of design system updates directly into code, streamlining the workflow between design and development.
This process leverages the API to extract design variable values from Figma and integrate them into a codebase, often through a design token management system.
Jenny Hou shows how she uses Figma Variables API to make design systems updates … Read the rest
Organizing Design Iterations in Figma
To effectively organize design iterations in Figma, focus on clear file structure, version control, and clear communication.
I use the Design Version plugin – every version I create will get a named spot the file history, so easily go backwards and forwards without having a bunch of junk cluttering up the file.
Here is the Interesting approach of a … Read the rest
Design deliberation
UX design deliberation refers to the thoughtful consideration and careful decision-making process a UX designer undertakes throughout the design process, involving research, analysis, ideation, testing, and iteration to create intuitive, user-friendly products.
It’s the process of gathering data, understanding user needs, and weighing different design approaches to arrive at the best solutions, ensuring the final product provides a gratifying … Read the rest
VMT Framework
VMT – A vision, mission, and target represent different levels of organizational planning and strategic direction. Vision describes the desired future state, a long-term aspiration. Mission defines the organization’s purpose and how it will achieve its vision. Target (or goal/objective) is a specific, measurable, achievable, relevant, and time-bound (SMART) outcome that contributes to the mission and vision… Read the rest
DesignOps Environment
DesignOps is a whole lot like farming. At its core, the practice is about creating an environment where design can flourish and have an impact on the company.
UX leader and Salesforce exec, Michael Polivka, came up with the idea of “Design Soil” as an analogy for what DesignOps represents for design organizations