Measuring UX impact is already challenging, but in Enterprise UX it can be even harder.
Design without metrics is basically arts & crafts at work
When you’re working on employee tools, there’s often no A/B testing, no NPS scores, and no real “conversion events.” Success can look like a planner catching an error before it disrupts operations, or a technician shaving 3 minutes off a task they do 50 times a day.
The trick is that these improvements often require collaboration across multiple systems, teams, and departments. And the impact isn’t always immediate or easily isolated—it compounds over time.