Category: DESIGN PROCESS

Main category

Design Patterns For AI Chat Interfaces.

Jag

Design Patterns For AI Chat Interfaces. With practical guidelines on how to designing more useful, and less annoying AI chat ↓



🚫 Nothing erodes trust more than disguised AI.
🤔 Often users dismiss AI chats almost instinctively.
✅ Users expect an option to “speak to human”.
✅ Be transparent about who users speak to.
✅ Wait for users to end … Read the rest

UX research

Jag

UX research is 𝗻𝗼𝘁 losing relevance. It’s entering a golden era with the power of AI.

Understanding users is still a key skill for every PM.

It reduces guesswork. Reveals real problems.
Strengthens decisions across the product lifecycle.

Here’s a breakdown of research methods every PM should use:

🔵 𝗤𝘂𝗮𝗹𝗶𝘁𝗮𝘁𝗶𝘃𝗲 𝗥𝗲𝘀𝗲𝗮𝗿𝗰𝗵
→ Interviews, field studies, contextual inquiry
→ Understand the … Read the rest

Usability Testing Guide

Jag

Usability testing is a critical part of the user experience (UX) design process. It helps identify how easy and user-friendly a product or service is for its target audience. Usability testing is an essential practice that helps ensure your product is user-friendly and effective. By following these steps—defining goals, selecting participants, creating tasks, analyzing results, and implementing improvements—you can ensure … Read the rest

UX metrics alignment

Jag


UX metrics should be aligned with engineering metrics to demonstrate the tangible impact of user experience improvements on product performance and business goals, creating a unified view of success and fostering better cross-functional collaboration and trust.

By connecting metrics like task success rate and NPS with engineering outcomes such as error rates and performance, organizations can ensure that design decisions … Read the rest

User journey maps

Jag

User journey maps are an effective way to visualize user’s experience for the entire team. Instead of pointing to documents scattered across remote fringes of Sharepoint, we bring key insights together — in one single place. The downside is that journey maps are often too linear, too predictable, too neat — which is often exactly the opposite of what users … Read the rest

Measure And Show UX Impact

Jag

Great UX goes unnoticed simply because we don’t speak the language of business. Time to turn intuition into measurable value

How To Measure And Show UX Impact. With practical guidelines on how to track and articulate business impact of design work ↓


To visualize UX impact, we often use design KPI trees or design KPI graphs (see above). Both are … Read the rest

Why Journey Mapping Fails

Jag

The Top 10 Reasons Customer Journey Mapping Fails

And the number one reason customer journey mapping fails?

  1. It’s treated as a project. Projects have defined beginnings and endings – programs don’t. Effective journey mapping is the beginning of a continuous program to put your customers at the center of how you operate. When journey mapping is a project, it leads
… Read the rest

Design checklist

Jag

Checklist Design is a collection of the best UX practices paired with UI you need to provide a complete, honest and rewarding experience for your users.

With the knowledge of not just what to put on your screen but why it should be there, Checklist aims to build the understanding between the two as a relationship that’s integral to the … Read the rest

Analyzing User Interviews

Jag

How to Analyze User Interviews and Turn Raw Data into Insights

Analyzing user interviews is the most exciting, but also the most messy step when conducting user research.

It’s exciting because it can reveal eye-opening insights that help to create game-changing products and services. At the same time, it’s messy because there is no standard procedure to follow, no objective … Read the rest