Customer Journey Maps Examples

User journey maps are a remarkably effective way to visualize the user’s experience for the entire team. Instead of pointing to documents scattered across remote fringes of Sharepoint, we bring key insights together — in one single place.

Let’s explore a couple of helpful customer journey templates to get started and how companies use them in practice.

This article is … Read the rest

Big Data and UX/UI Design Decisions

In the current age of digital transformation, there’s an astronomical quantity of data created every second, so much so that according to the World Economic Forum, by 2025, we’ll be generating 463 exabytes of data globally each day!

This overflow of data has given rise to a new phenomenon known as Big Data. The discipline of Big Data is changing … Read the rest

Define the scope and goals of UX design documentation

UX design documentation is a vital part of any project that involves creating or improving user interfaces and experiences. It helps you communicate your design vision, rationale, and process to various stakeholders, such as clients, developers, testers, and users. However, creating effective UX design documentation can be challenging, especially if you don’t have a clear scope and goals for it. … Read the rest

Dashboard Design Pattern

Design Patterns For Effective Dashboards. Practical guidelines for designing better dashboards and UX patterns to keep in mind ↓

🚫 Don’t destroy user value by oversimplification.
✅ Oftentimes life is complex and tools must match life.
✅ Dashboard value is measured by useful actions it prompts.
✅ Aim to create understanding, rather than showing raw data.
✅ Start by studying … Read the rest

Onboarding UX Playbook

Onboarding UX Playbook (https://lnkd.in/eiKcTgZd), a practical guide on how to design better onboarding, common mistakes to avoid and some practical guidelines — along with decision trees and Figma templates below. Neatly put together by Ben Shih.

Ben highlights a few valuable points that are often forgotten or overlooked. In many interfaces, onboarding ends after just a few of … Read the rest

Accessibility Research

How to build and run accessibility research, across various dimensions — from permanent and temporary to situational and travel, across touch, seeing, hearing, speaking and thinking.

How We’ve Built Accessibility Research at Booking.com” (https://lnkd.in/eq_3zSPJ), a fantastic case study on how to build accessibility practices and inclusive design into UX research from scratch. Kindly put together by Maya Alvarado.

🚫 Don’t … Read the rest

UX Storytelling

No matter what anybody tells you, words and ideas can change the world.” – Mr. Keating

In UX, user stories build empathy by putting the audience in the users’ shoes. They also establish a common vocabulary and, because they emotionally involve the audience, they are memorable and often get audience members to buy in the UX endeavors behind the … Read the rest