Design | Experience
Pendo describes itself as a software experience management platform. A product analytics and user feedback platform, and how it helps companies improve their products and customer experience.
Product Metrics: The Ultimate Guide (+free links):
1. Frameworks:
– North Star Framework 101 (PDF):
– Google HEART framework
2. Techniques:
– Cohort Analysis
– Customer Segmentation: https://lnkd.in/esezNevG
3. Types of metrics: https://lnkd.in/daKCrG-w
– Vanity vs. actionable metrics
– Qualitative vs. quantitative metrics
– Exploratory vs. reporting metrics
– Lagging vs. leading metrics… Read the rest
Evangelize and adoption of the design system
To get stakeholders on board, you must speak their specific languages. Don’t sell “buttons”; sell outcomes.
Reasons UX Design Critiques Fail
🧩 Context Vacuum: When screens appear without users, goals, or constraints, reviewers guess wildly and waste time. Start every critique by framing audience, problem, limits, and the precise feedback needed today.
🛠️ Solutionizing: Telling designers exactly what to change hides the real problem, narrows creativity, and spawns shallow fixes. Capture the user difficulty first, then … Read the rest
How To Clean Up A Messy Figma File. How to keep your Figma designs clean — with clever ideas for neat setup and better maintenance (check contributors and guides below ↓)
✅ Use sections (Shift+S) to separate happy path from edge cases.
✅ Use “/” in your naming conventions, e.g. Button / Primary.
✅ Use blank pages “-“, “***”, “___” … Read the rest
Thinking Patterns For AI Prompts (Library) a fantastic library with frequent real-life scenarios that emerged from 100s of real conversations to make AI interactions actually useful and valuable — making people think more, not less to drive most value from AI. Kindly put together by Tey Bannerman.
At first, it might look like one of many prompt templates guides out … Read the rest
Healthcare UX really is design with zero room for error, yet users rarely get a choice. Love the focus on tasks over titles.
Healthcare UX Design Playbook (+ Figma Kits). With practical guides, design systems and case studies on medical products and healthcare systems ↓
✅ Healthcare grows 10.40% per year, but lags behind in UX.
✅ Mostly focused on … Read the rest
Data-driven decision-making (DDDM) in User Experience (UX) is the practice of using quantitative and qualitative data to inform design choices, rather than relying solely on intuition or assumptions. This approach helps align design decisions with real user behaviors and needs, leading to more effective and user-centric products.
The Process of Data-Driven UX Decision Making
A typical workflow for … Read the rest
How to map UX second and third order effects?
To map UX second and third order effects, start by using journey maps and empathy maps to visualize the user’s experience and identify immediate reactions to design changes. Then, apply techniques like laddering questions during user research to dig deeper into how users respond to changes and uncover unintended consequences that … Read the rest