Author: Jag

Pendo’s complex analytics capabilities

Jag

Pendo’s complex analytics capabilities allow product teams to move beyond basic page views and understand deep user behavior, journey mapping, and AI-driven interactions.

Here are specific examples of complex analytics in Pendo:

1. Multi-App User Journeys (Pathing)

Pendo can map the user journey across multiple products or different areas of a complex application.

  • Example: A B2B company uses Pendo to
… Read the rest

Compelling UX Case Studies:

Jag

Crafting Compelling UX Case Studies: Tips for Impactful Storytelling

I have reviewed hundreds of UX case studies in my career.

Most of them suffer from:

– Lack of polish
– Poor scannability
– No engaging narrative
– Failing to show the impact
– Focusing too much on the process

The solution is quite simple:

1. Create a story
2. Lead … Read the rest

UX research to UX solutions

Jag

How UX Director can use ux research to design better ux solutions ?

For a UX Director, research isn’t just about validating screens—it’s a strategic lever to align business goals with user needs, reduce costly redesigns, and elevate the design team’s impact across the company.

Here is how a UX Director can systematically leverage UX research to drive higher-value solutions:… Read the rest

What Is Pendo?

Jag

Pendo describes itself as a software experience management platform. A product analytics and user feedback platform, and how it helps companies improve their products and customer experience.

Overview

  • Early-stage teams often ship features but struggle with user adoption and retention.
  • Users churn when they don’t discover features or have a poor first experience.
  • Many teams rely on
… Read the rest

Product Metrics Guide

Jag

Product Metrics: The Ultimate Guide (+free links):

1. Frameworks:

– North Star Framework 101 (PDF):


– AARRR (Pirate) Metrics


– Google HEART framework

2. Techniques:

– Cohort Analysis


– Funnel Analysis


– Customer Segmentation: https://lnkd.in/esezNevG

3. Types of metrics: https://lnkd.in/daKCrG-w

– Vanity vs. actionable metrics
– Qualitative vs. quantitative metrics
– Exploratory vs. reporting metrics
– Lagging vs. leading metrics… Read the rest

Adoption of the design system 

Jag

Evangelize and adoption of the design system 

1. Internal Evangelism: Winning Hearts and Minds

To get stakeholders on board, you must speak their specific languages. Don’t sell “buttons”; sell outcomes.

  • For Leadership: Focus on Efficiency and Risk. Highlight how the system reduces “design debt,” speeds up time-to-market, and ensures accessibility compliance across the board.
  • For Developers: Focus on Speed
… Read the rest

Why UX Design Critiques Fail

Jag

Reasons UX Design Critiques Fail

🧩 Context Vacuum: When screens appear without users, goals, or constraints, reviewers guess wildly and waste time. Start every critique by framing audience, problem, limits, and the precise feedback needed today.

🛠️ Solutionizing: Telling designers exactly what to change hides the real problem, narrows creativity, and spawns shallow fixes. Capture the user difficulty first, then … Read the rest

Product/UX Designer Interview

Jag

Preparing for Product/UX Designer Interviews :

1. Interview Preparation Kit
– https://lnkd.in/dy4Z8e2G

2. Design pilot by Chethan KVSChethan KVS
– https://lnkd.in/dRJgh8ke

3. UI Collective Youtube Channel
– https://lnkd.in/djpn3kth

4. Kole JainKole Jain’s Youtube Channel
– https://lnkd.in/dRY5_aYR

5. Juxtopposed Youtube Channel
– https://lnkd.in/dc_8dCzE

6. Alen FaljicAlen Faljic’s Youtube Channel
– https://lnkd.in/ddNv_MD8

7. Saptarshi PrakashSaptarshi Prakash Youtube Channel
– https://lnkd.in/dW2nPdiE

8. Aliena … Read the rest