Design | Experience
UX design activities span all phases of the SDLC, from initial Planning (user research, defining scope) to Requirements Analysis (understanding user needs, creating personas) and Design (wireframing, prototyping, usability testing). In the Development (Implementation) phase, UX ensures adherence to design, and it continues through Testing (evaluating user experience and usability), Deployment, and Maintenance (continuous improvement and user feedback).
Here’s … Read the rest
User journey maps are an effective way to visualize user’s experience for the entire team. Instead of pointing to documents scattered across remote fringes of Sharepoint, we bring key insights together — in one single place. The downside is that journey maps are often too linear, too predictable, too neat — which is often exactly the opposite of what users … Read the rest
These metrics measure how users feel, think, and behave. They have 5 main categories:
💎 Emotional metrics
💎 Behavioral metrics
💎 Perception metrics
💎 Satisfaction metrics
💎 Cognitive load metrics
These metrics are typically collected through post-task or post-session questionnaires and can reveal how mentally demanding or emotionally satisfying the experience was.
Which metrics do you measure more often? For … Read the rest
How To Test And Measure Content In UX?
The goal of the content design is to reduce confusion and improve clarity. Yet often it’s difficult to pin point a problem as user feedback tends to be not specific enough. But: we can use a few simple techniques to assess how users understand and perceive content. Let’s take a look.
Quick … Read the rest
A service blueprint is an excellent tool for designing a service in its entirety.
Centered around the customer journey, a service blueprint defines how an organization’s capabilities (people, policies, processes, and systems) enable the customer’s experience. With this holistic perspective on the entire service, it’s easier to see where there is tension between the customer experience and the organization’s capabilities.… Read the rest
Measuring UX impact is already challenging, but in Enterprise UX it can be even harder.
Design without metrics is basically arts & crafts at work
When you’re working on employee tools, there’s often no A/B testing, no NPS scores, and no real “conversion events.” Success can look like a planner catching an error before it disrupts operations, or a technician … Read the rest
Great UX goes unnoticed simply because we don’t speak the language of business. Time to turn intuition into measurable value
How To Measure And Show UX Impact. With practical guidelines on how to track and articulate business impact of design work ↓
To visualize UX impact, we often use design KPI trees or design KPI graphs (see above). Both are … Read the rest
UX research is the backbone of user-centric design. It’s crucial for success.The 30-60-90 day framework is so practical, especially for new researchers looking to quickly understand the company, align with stakeholders, and start driving impact!
How To Establish Research Process From Scratch: 30-60-90 Day UX Research Plan
Milestones & things you should be doing as UX researcher in your first … Read the rest
A design system without clear governance is like a messy desk, things get lost, and it’s hard to find what you need. How does your team ensure smooth coordination when proposing new components? Do you have a system for that, or do you sometimes feel like it’s a bit of a free-for-all?
Design system governance process is one of the … Read the rest
Data Visualization: Guidelines, Inspiration & Tools
If a picture is worth a thousand words, a data visualization is worth a thousand numbers.
Guidelines cover all the things you need to consider when designing with data along with real-life examples. Inspiration resources offer excellent visual references for your project. UI kits offer ready-to-use data viz assets for Figma.
📕 Guides
✔ … Read the rest